Surf Academy Team Leader

Job description

Bahrain Surf Park is hiring a Surf Academy Team Leader who works on the floor alongside the Surf Academy Team Members and is the senior point of reference during the shift. You carry out the same daily duties of welcoming guests, checking bookings and fitting and issuing rental equipment, while leading the team through the day, keeping the guest flow on schedule and making sure procedures are followed.

Reporting to the Surf Academy Manager, you are the first point of escalation for guest and equipment issues, run the opening and closing routines, help train new Team Members and hold responsibility for the Surf Academy when the manager is off site.

Responsibilities

• Brief the team before opening, allocate positions and debrief at the end of the day
• Welcome guests, verify bookings and rental inclusions, and fit and issue wetsuits, surfboards, leashes and accessories
• Keep the guest flow on schedule during peak periods
• Act as first point of escalation for guest questions, complaints and operational issues
• Run opening and closing routines, including area set-up, equipment counts and end-of-day checks
• Train and coach new Team Members on procedures, product knowledge and equipment handling
• Oversee receiving, sorting, rinsing and storing of equipment after each session
• Carry out regular equipment inspections and log damage and repairs
• Support the Surf Academy Manager with schedules, stock counts, checklists and daily reporting
• Support surf camps, demo days, school groups and special events, and deputise for the manager during absences

Requirements

• Previous experience in a supervisory or team leader role in hospitality, retail, rentals or a leisure facility
• Good working knowledge of surf equipment and/or board sports gear
• Passion for water sports and an interest in surfing
• Comfortable in a fast-paced, outdoor, guest-facing environment
• Confident communicator with attention to detail
• First Aid and CPR certification an advantage (training can be provided)
• Fluent English (B2 minimum); Arabic a plus
• Committed to early mornings, later nights, weekends and holidays when the site is busiest

Benefits

• Competitive salary with career growth opportunities
• Unique workplace only meters from the ocean
• Holiday allowance, medical and life insurance in line with Bahraini labour law
• Staff discounts

Skills

• Equipment handling
• Guest service
• Reporting
• Surf equipment knowledge
• Team leadership