Senior Integration Support Specialist

Job description

As a Senior Integration Support Specialist at Salla you will make sure the platform connects smoothly with partners and external systems such as ERP, CRM, payment gateways and shipping services.

You will design and optimise integrations, work with clients on their specific requirements, troubleshoot integration issues and work with product managers and engineers. The ideal candidate has deep API knowledge and strong problem-solving skills.

Responsibilities

• Integration Architecture: Design and develop robust integration architectures that enable smooth communication between our Ecommerce SaaS platform and external systems such as ERP, CRM, payment gateways, and other third-party applications.
• API Integration Designing: Design and maintain high-quality APIs to facilitate data exchange and system interoperability. Collaborate with internal teams to define API specifications and ensure compliance with industry standards.
• Integration Testing: Conduct through testing of API integrations to ensure functionality, data accuracy, and error handling.
• Customization: Work closely with clients to understand their specific integration requirements and provide tailored solutions. Customize integration workflows to meet unique business needs while maintaining scalability and reliability.
• Troubleshooting and Support: Investigate and resolve integration-related issues promptly. Provide technical support to clients and internal teams, offering expertise on integration best practices and troubleshooting techniques.
• Collaboration: Collaborate with product managers, software engineers, and other stakeholders to align integration efforts with overall product development and business objectives, and architect scalable solutions.
• Documentation: Create and maintain comprehensive documentation for integration processes, APIs, and troubleshooting guides. Ensure that documentation is up-to-date and accessible to internal teams and clients.
• Versioning and Upgrades: Manage API versioning and handle upgrades while ensuring backward compatibility when necessary.
• Stay Updated: Stay abreast of industry trends, emerging technologies, and best practices related to Ecommerce integrations. Evaluate and recommend new tools and technologies that can enhance our integration capabilities.
• Security and Authentication: Implement secure authentication and authorization mechanisms for API endpoints, ensuring data privacy and integrity.
• Optimize API: Optimize API performance, scalability, and reliability through proper caching, load balancing, and error handling strategies.

Requirements

• Bachelor's or higher degree in Computer Science, Information Technology, or a related field.
• Proven experience (4+ years) as an Integration Engineer, preferably in the Ecommerce or SaaS domain.
• Strong proficiency in API design principles and patterns.
• Expertise in integration technologies such as RESTful APIs, SOAP, Webhooks, messaging queues and other web service technologies.
• Hands-on experience with authentication protocols such as OAuth 2.0, JWT, and OAuth/OpenID Connect.
• Strong knowledge of API security best practices, including encryption, tokenization, and identity management.
• Experience with Ecommerce platforms and their APIs (e.g., Shopify, Magento, WooCommerce).
• Familiarity with common third-party APIs (e.g., payment gateways, shipping services).
• Strong problem-solving and analytical skills, and a passion for delivering high-quality solutions.
• Excellent communication skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Demonstrated ability to mentor junior team members.

Skills

• API Security
• JWT
• Magento
• OAuth 2.0
• REST APIs
• Shopify
• SOAP
• Webhooks
• WooCommerce