Sales Executive

Job description

voco Doha West Bay Suites, an IHG hotel in Doha, is hiring a Sales Executive to support the sales team in generating new business and managing client relationships. The role works with the Director of Sales and Marketing and the General Manager every day, prepares quotes and contracts for extended-stay and group enquiries, and follows up on every client request.

The Sales Executive also conducts site inspections, coordinates sales meetings and presentations, and works with other hotel departments so that sales commitments are delivered.

Responsibilities

• Maintain and regularly update database including details of sales calls and client information as per company guidelines.
• Produce and conduct familiarization & entertainment programs for voco® Doha West Bay Suites for identified target accounts.
• Communicate with other hotel departments to ensure superior quality service delivery to all customers.
• Handle and reply to request such as Meeting & Events, Catering and Groups.
• Prepare needed documents and communicate with other department such as BEO, VIP arrival , Extension and any other related communication needed.
• Maintain detailed awareness of booking patterns, room night productivity, cancellations and any other factors that may impact results.
• Liaise closely with the Reservations, Sales Administrator and Sales Executives for lead generation and potential business opportunities.
• Ensure that all personal accountabilities and deadlines set in the Business Plan are met
• Maintain professional business confidentiality.
• Prepare any other reports required by the Director of Sales and Marketing or General Manager.
• Conduct yourself in a professional manner at all times and maintain high grooming standard.
• Conduct market research to identify potential leads and opportunities.
• Prepare promotional materials and logistics for these events.
• Liaise with Director of Sales and Marketing and General Manager daily
• Ensure effective interdepartmental communication
• Liaise with Director of Sales and Marketing on all quotes for extended stays' groups for sign off prior to presentation to client
• Preparation of quotes, issuing of contracts, communications, database input and filing
• Preparing of month end reports and monthly forecasts, anticipated revenue forecast, yearly budgets, weekly forecasts and weekly budgeting
• Ensuring that all requests are replied to within 24 hours
• Communicate with customers to address inquiries, resolve issues, and provide product/service information.
• Maintain positive relationships with clients and ensure their needs are met.
• Conduct site inspections

Requirements

• Bachelor of Science in Administration or Hotel Management degree; tertiary qualifications relevant to sales are an advantage
• Previous hotel sales experience at managerial level in an internationally recognized hotel chain for at least 3 to 5 years within the Qatar market
• Current or previous responsibility for key accounts and new business generation in premium markets
• Track record of achieving sales targets
• Existing corporate accounts in the Qatar market
• Ability to lead presentations, negotiate effectively and close deals
• Competent in Word, Excel and PowerPoint
• High proficiency in written and spoken English
• Knowledge of hotel PMS such as HIS and Opera
• Highly organized and able to coordinate multiple assignments

Skills

• Hotel sales
• Key account management
• Microsoft Office
• Negotiation
• Opera PMS