Learning & Development Supervisor

Job description

Four Seasons Resort and Residences at The Pearl-Qatar is looking for a Learning & Development Supervisor to join its People & Culture team as a culture champion, helping to build a learning culture that supports exceptional employee and guest experiences.

Working closely with the Learning & Development Manager and department leaders, the supervisor supports the design, coordination and delivery of learning initiatives that improve employee performance, engagement and career growth. The hotel applies for work authorization for the successful candidate.

Responsibilities

• Develop and implement the annual Learning & Development strategy in collaboration with the Learning & Development Manager.
• Manage and facilitate Embark and other core Four Seasons learning programs in collaboration with relevant presenters.
• Maintain and develop the Certified Departmental Trainer (CDT) programme and coach Departmental Trainers.
• Partner with the L&D Manager, Operational Leads to identify performance gaps and determine appropriate learning and development solutions.
• Manage mandatory, ethics, safety, compliance, and service-related learning requirements.
• Drive employee engagement, recognition, appreciation, wellbeing, and employee experience initiatives across the employee journey.
• Support employee services and P&C related initiatives in collaboration with People & Culture and operational teams.
• Manage learning and employee experience budgets, resources, systems, records, and external providers.
• Partner with the P&C Lead to drive hotel-wide learning, culture, employee experience.

Requirements

• Minimum 2 years of experience in a learning, training, talent development, human resources, or related role.
• Degree or Diploma in Learning & Development, Human Resources, Organizational Development, Hospitality Management, Business Administration, Education, Psychology, or a related field preferred but not required.
• Experience in hotel operations, preferably luxury hospitality or another customer-centric service environment will be an advantage.
• Experience working with diverse cultures.
• Excellent Presentation & facilitation skills
• Strong communication, facilitation, coaching, influencing, and organizational skills.
• A proactive, professional, and service-oriented approach.

Benefits

• Complimentary or discounted hotel stays
• Competitive tax-free salary
• Medical, dental and vision coverage
• Hotel applies for work authorization for the successful candidate

Skills

• Coaching
• Employee engagement
• Facilitation
• Learning & development