Government Affairs Coordinator

Job description

Qatar Foundation is hiring a Government Affairs Coordinator in its Human Resources Directorate in Doha. The coordinator is the focal point for QF employees, business centres and partner university HR and immigration contacts for Government Affairs services.

The role checks and assigns service requests, processes and follows up immigration transactions, keeps department procedures and reports up to date, and helps the business get the most out of the CX CRM Government Affairs application.

Responsibilities

• Act as the focal point for QF employees, business centres and partner university HR/immigration contacts for Government Affairs services
• Verify the completeness of information and documents for each service request and raise exceptions to the Government Affairs Manager
• Assign incoming applications to the relevant Government Affairs team member
• Process selected immigration transactions manually at the Immigration office or online through government portals
• Coordinate and follow up the processing of immigration transactions for the business
• Develop and update Government Affairs procedures and guidelines
• Prepare reports, workload analyses, presentations, proposals, business cases and trackers for management
• Reconcile and monitor department expenditure in line with policy and Finance procedures
• Plan enhancements to the CX CRM Government Affairs application with HRIS and IT, and onboard new users
• Support the Government Affairs Manager with the department's annual initiatives
• Ensure timely responses to business enquiries and that all CX service requests are reviewed and cleared

Requirements

• Bachelor's degree in Human Resources, Personnel Administration or another relevant field
• 2-5 years of full-time experience in government affairs, public relations, administration and/or customer service
• Strong organisation, planning, analytical, time management and problem-solving skills
• Prior experience applying and implementing procedures
• Good business and finance acumen
• Excellent communication skills in Arabic and/or English, with the ability to draft reports, policies and guidelines
• Proficiency in MS Office and Oracle ERP

Skills

• Government affairs
• Immigration processing
• MS Office
• Oracle ERP
• Procedure development
• Reporting