General Manager

Job description

JLL is looking for a Compound Manager / General Manager in Riyadh, the single most critical on-site leadership position for the strategic and operational management of a large compound of apartments, villas and suites, commercial units and extensive amenity facilities such as a cinema, restaurant, gym, spa, pools and sports courts across a 259,797 sqm site.

The role needs a seasoned property management professional with operational expertise in mixed-use or large-scale residential communities, leadership capability and financial acumen. It provides unified leadership across property management, facilities management, financial administration, leasing, customer experience, health and safety, compliance and community engagement, reporting to the Senior Director - Head of Building Management and delivering against KPIs such as 95%+ occupancy and 85%+ resident satisfaction.

Responsibilities

• Serve as the client’s single point of contact for all operational, financial, and strategic matters relating to the compound.
• Lead annual business planning processes, incorporating market intelligence, demographic trends, and competitive positioning analysis to inform strategic decision-making.
• Implement and maintain comprehensive Property Operating Plan covering all operational aspects including HSE protocols, emergency response plans, business continuity plans, risk management frameworks, and performance measurement systems.
• Assume full P&L accountability for the compounds operations, optimizing Net Operating Income (NOI) through revenue maximization and cost control whilst maintaining service excellence.
• Oversee procurement activities ensuring value-for-money, compliance with governance requirements and transparent vendor selection processes.
• Oversee integrated leasing platform combining dedicated onsite leasing team with Residential Brokerage Services, leveraging corporate networks across KSA and MENA to generate qualified prospect pipeline.
• Monitor leasing performance metrics including lead conversion rates, average days to lease, turn times (notice-to-lease-ready), and renewal rates with data-driven strategy refinement.
• Leverage strategic guidance from JLL's specialist teams to implement gold-standard customer experience frameworks which are to be adapted for the compounds tenant demographic profile and cultural context.
• Create inclusive community environment celebrating cultural diversity whilst respecting local customs, with programming recognizing both Western holidays and Islamic occasions (Ramadan iftars, Eid celebrations, etc.).
• Maintain current certifications for all fire and life-safety systems with proactive renewal scheduling.
• Ensure full regulatory compliance across all KSA requirements including MoMRA building standards, ZATCA (VAT, e-invoicing Phase 2, Zakat, WHT), SDAIA data protection, Ministry of Labour (work permits, Saudisation, WPS), and REGA (Ejar registration).
• Supervise access control operations at manned main gate with visitor management systems, contractor access protocols, vehicle registration, and emergency access procedures.
• Provide unified governance over Facilities Management scope covering all hard services (MEP systems, HVAC, electrical, plumbing, fire & life safety, elevators, civil/structural, pools) and soft services (cleaning, landscaping, pest control, waste management, amenity operations).
• Review vendor performance against established KPIs/SLAs including response times, quality ratings, safety compliance, and cost-effectiveness with monthly scorecards and quarterly business reviews.
• Oversee resident technology engagement including onboarding to mobile app, self-service capabilities (rent payment, maintenance requests, amenity booking), and digital communications ensuring adoption rates support operational efficiency.
• Implement comprehensive water conservation and waste management measures.
• Foster collaborative team culture emphasizing JLL values of teamwork, ethics, and excellence with clear accountability, open communication, and mutual respect.
• Submit quarterly strategic reviews forward-looking forecasts.
• Ensure all reporting meets professional standards with consistent formatting, intuitive data visualization, executive-friendly summaries, complete audit trails, and secure archival systems.

Requirements

• Undergraduate Degree (required): Bachelor’s degree in business administration, Real Estate Management, Property Management, Facilities Management, Engineering, or related field
• Postgraduate Degree (highly preferred): Master's degree (MBA, MSc) in Real Estate, Property/Asset Management, Business Administration, or related discipline demonstrating advanced strategic and operational capabilities
• Professional Accreditations (one or more required):
• Member of the Royal Institution of Chartered Surveyors (MRICS or FRICS)
• Member of the Chartered Institute of Housing  (CIH)
• Certified Property Manager (CPM) – Institute of Real Estate Management (IREM)
• Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
• Real Estate Professional Designations (CCIM, CRE) demonstrating specialist expertise
• Total Experience: Minimum 10-15 years in property and/or asset management roles with progressive responsibility and complexity
• Senior Leadership: Minimum 5 years in General Manager, Compound Manager, or equivalent senior leadership position with full P&L accountability for large-scale assets
• Asset Type: Minimum 5 years managing large-scale residential communities, mixed-use developments, or multi-family portfolios (1,000+ units preferred) demonstrating understanding of complex residential operations
• Geographic Expertise: Minimum 2-5 years working in Kingdom of Saudi Arabia or broader GCC region with proven cultural awareness, regulatory knowledge, and track record of successful operations in KSA's property market
• Operational Scope: Demonstrated experience managing properties with extensive amenity facilities (fitness centers, pools, spa, restaurants, entertainment venues, sports facilities) and providing hospitality-level service standards
• Financial Acumen: Proven capability managing OPEX/CAPEX budgets, preparing comprehensive financial forecasts, delivering accurate reporting, and achieving financial targets

Skills

• Customer Experience
• Facilities Management
• Leasing
• P&L Management
• Property Management
• Team Leadership