Associate Customer Service Specialist

Job description

Medtronic is a global healthcare technology leader. This is an entry-level customer service position in Jeddah focused on supporting internal and external customers, processing and clarifying orders, resolving shipment and credit issues, helping manage inventory and stock allocation, and improving service levels through strong problem-solving and operational support.

The role is an individual contributor position working under close supervision on smaller, less complex tasks.

Responsibilities

• Represent the company to external and internal customers, answer product-related questions and trace lost shipments
• Interpret and clarify customer orders for the shipping department and take orders or registrations
• Connect customers to the appropriate support or field staff when necessary
• Manage web-based ordering or registrations and confer with management regarding customer credits and returned goods
• Identify quality assurance complaints and write price differentials on orders
• Help manage inventories at customer facilities using EDI, forecasting, replenishment and inventory systems, focusing on stock and allocation issues

Requirements

• High school diploma or equivalent with 2+ years of work experience in customer service or technical product support, or an associate degree with 1+ year of experience, or a bachelor's degree

Skills

• Customer Relationship Management
• Customer Service
• Data Analytics
• Inventory Management
• Problem Solving
• Process Improvement
• Quality Assurance