Customer Support Specialist

Job description

Foodics is looking for a Customer Support Specialist to join its Center of Excellence in Al Khobar. You will be the first line of support for customers, handling inquiries about Foodics products across the incoming communication channels with the goal of providing excellent service at all times.

The role involves shift work on-site in Khobar and calls for strong spoken English, fast typing and the ability to see customer cases through to resolution.

Responsibilities

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

Requirements

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally (Must)
• Excellent typing skills (Must)
• Flexible to work in different shifts in Khobar - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards.

Benefits

• Highly competitive compensation packages, including bonuses and the potential for shares
• Regular training and an annual learning stipend
• Team of over 30 nationalities working in 14 countries
• Autonomy, mentoring and challenging goals

Skills

• Client Training
• CRM
• Customer Support
• English Communication
• Ticketing Systems
• Typing