Front Office Supervisor

Job description

Radisson Hotel Group is hiring a Front Office Supervisor for its hotel in Riyadh. The role covers check-in and check-out, guest requests, cash handling and night operations, and supervises front desk associates.

Responsibilities

• Check hotel occupancy, room status and the daily arrival report, and make sure guest requests are communicated and met
• Assign arrival rooms and coordinate with Housekeeping on room readiness, letters and amenities
• Supervise guest registration, including the details required by Saudi law
• Confirm payment methods and handle credit card, cash and direct bill settlements at check-in and check-out
• Present folios and charges, handle disputed charges and settle accounts
• Accept reservations, changes and cancellations when reservations staff are absent
• Run night operations, close the day and deliver the reports
• Supervise cash handling procedures to maintain an accurate float
• Train front desk associates and keep guest profiles up to date
• Resolve guest problems efficiently and report safety issues

Requirements

• Experience with OPERA Cloud is a must
• Flexibility and a positive attitude
• An eye for detail and creative problem solving
• Passion for extraordinary guest service
• Ability to work as part of a team
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Skills

• Cash Handling
• Front Office
• Guest Service
• OPERA Cloud