Director of Housekeeping

Job description

Four Seasons Hotel Riyadh, located in the iconic Kingdom Tower, is hiring a Director of Housekeeping to oversee all housekeeping operations and ensure the highest standards of cleanliness, comfort, presentation and safety throughout the hotel. You will lead the Housekeeping team in delivering exceptional guest experiences while maintaining Four Seasons standards.

You will develop departmental strategies, manage budgets and operating expenses, optimize productivity and the allocation of resources, and keep guest rooms, suites and public areas in line with the hotel's luxury positioning, working closely with the Director of Rooms and other hotel leaders.

Responsibilities

• Oversee the housekeeping operation across guest rooms, suites, public areas and other designated hotel spaces
• Develop and implement departmental strategies, operating procedures and service standards in line with Four Seasons policies
• Lead, manage and develop the Housekeeping team, including recruitment, training, performance management and succession planning
• Set departmental objectives and performance indicators for productivity, service quality and guest satisfaction
• Develop and manage the department's annual budget, monitor operating expenses and control costs
• Ensure appropriate staffing and efficient scheduling to meet occupancy demands
• Conduct regular inspections of guest rooms, suites and public areas
• Collaborate with Front Office, Engineering, Laundry and Security on daily operations
• Monitor guest feedback and satisfaction scores and address complaints professionally
• Manage inventory and control of housekeeping supplies, cleaning materials, linen, uniforms and equipment
• Ensure compliance with health, safety, hygiene, environmental and chemical-handling requirements
• Oversee preventive maintenance and deep-cleaning schedules with Engineering
• Prepare and present departmental reports and budget reviews to the Director of Rooms and hotel leadership

Requirements

• Bachelor's degree or equivalent in Hospitality Management, Hotel Administration or a related field preferred
• Significant housekeeping operations experience in a luxury hotel, including senior management leadership experience
• Proven ability to lead, motivate and develop large teams
• Strong knowledge of housekeeping operations, cleaning procedures, room inspection standards, public area maintenance and inventory management
• Demonstrated experience in budgeting, cost control and resource planning
• Excellent command of written and spoken English
• Proficiency in computer applications and hotel operating systems relevant to housekeeping

Benefits

• Competitive net salary in a tax-free environment
• Housing provided
• Transportation allowance
• 30 days vacation and 10 public holidays per year
• Paid home-leave tickets
• Complimentary employee meals
• Medical and life insurance
• Employee Assistance Program
• Worldwide complimentary room nights with Four Seasons

Skills

• Budgeting
• Guest Satisfaction
• Housekeeping Operations
• Inventory Management
• Quality Inspection
• Team Leadership