Assistant Facilities Manager

Job description

JLL is a professional services and investment management firm specializing in real estate. It is hiring an Assistant Facilities Manager for its Integrated Facility Management business line, on a dedicated client account team in Riyadh.

Reporting to the Facilities Manager and working as part of the wider facilities team, the Assistant Facilities Manager manages a range of soft services and provides the support needed to keep the site running efficiently and effectively.

Responsibilities

• Manage the team providing first-line soft services, including reception, mail operations, meetings and events, cleaning, waste and recycling, vending and food services
• Monitor and maintain office equipment and supplies
• Hold regular contact and meetings with vendors to report on issues, recommendations and cost estimates
• Do weekly walk-rounds with the vendor cleaning manager to ensure cleaning quality standards are maintained
• Manage helpdesk trouble-ticket requests and action internal customer queries in line with service level agreements
• Manage daily health and safety issues, including fire and safety team meetings, fire drills, safety equipment and training records
• Support travel and visitors, liaising with approved local hotels and global travel managers
• Assist with organizing internal and external client events and manage the quality of conferencing facilities
• Manage food and kitchen facilities and direct housekeepers
• Raise purchase orders and manage site communication channels
• Deputise for the Building Operations Engineer or Facilities Manager when needed

Requirements

• Knowledge of the Facilities/Office Services Coordinator role
• Previous experience in a high-profile corporate environment
• Previous reception or hospitality experience
• Diploma or degree level education
• Problem solving and good decision making
• Excellent written and verbal communication
• Spreadsheet and word processing skills
• Customer focus, good interpersonal skills and attention to detail

Skills

• Facilities Management
• Health & Safety
• MS Excel
• Soft Services
• Vendor Management