Senior Technical Writer

Job description

OSOS is seeking an experienced Senior Technical Writer to create, manage and maintain high-quality documentation for its ERP software products, so that users, partners and implementers can understand, configure and deploy the system efficiently. The posting lists the location as Colombo, Sri Lanka or Muscat, Oman.

You will work closely with Product Management, Engineering and QA teams in an Agile environment to produce user guides, functional and technical documentation and API references, and you will maintain a structured documentation repository, release notes and training materials.

Responsibilities

• Create and maintain user manuals, functional guides, technical documentation, configuration guides and implementation manuals
• Develop and update release notes for each product version
• Produce API documentation for developers and integrators, covering data models, endpoints and workflows
• Work with Product, Engineering, QA and Release teams to gather information and ensure accuracy
• Take part in sprint reviews, product demos and requirement discussions
• Gather feedback from users, partners and implementation teams to refine documentation
• Maintain a centralized documentation repository and manage updates with version control
• Document ERP modules such as Finance, Supply Chain, Procurement, HR, CRM, Manufacturing and Inventory Management
• Provide process flows, configuration steps, best practices and troubleshooting guides
• Create training materials and knowledge base articles with subject matter experts
• Define and enforce style guides, templates and documentation best practices
• Develop diagrams, process maps, video tutorials and walkthroughs for ERP users and administrators

Requirements

• 6+ years of experience in technical writing for ERP software products
• Strong understanding of ERP system architecture, workflows, configurations and implementation
• Experience working in an Agile team alongside Product, Engineering and QA teams
• Exceptional written communication skills, able to simplify complex ERP concepts
• Expertise in writing user guides, manuals, API documentation, release notes and training materials
• Familiarity with ERP integration, APIs and SDK documentation
• Knowledge of structured writing approaches (DITA, Markdown, reStructuredText or AsciiDoc)
• Able to work independently and manage multiple documentation projects simultaneously
• Preferred: experience with static site generators, ERP implementation methodologies and multi-tenant SaaS ERP platforms

Skills

• API Documentation
• Confluence
• ERP
• Git
• MadCap Flare
• Markdown
• Postman
• Swagger
• Technical Writing
• Visio