Application Support Analyst

Job description

Ahli Bank is looking for an Application Support Analyst in Muscat to ensure the stability, availability and efficiency of the bank's banking applications. The role involves troubleshooting and resolving technical issues, supporting business users and working with vendors to improve system functionality.

The analyst also makes sure applications follow IT policies and security standards and keeps improving application performance. It suits an IT graduate with solid hands-on application support experience in a regulated environment.

Responsibilities

• Provide Level 1 and Level 2 support for banking applications, keeping disruption to operations to a minimum
• Diagnose, troubleshoot and resolve application-related issues efficiently
• Work with internal teams and external vendors on issue resolution and enhancements
• Monitor application performance, identify bottlenecks and recommend improvements
• Proactively detect potential system failures and start corrective actions
• Perform regular maintenance activities, including patching and updates
• Assist business users with application queries and functional issues, and train employees on the effective use of banking applications
• Log, track and document recurring issues to support root cause analysis, and communicate incident status and resolution on time
• Collaborate with business units on application improvements and take part in system upgrades, testing and deployment of new functionality
• Make sure all changes are documented and comply with IT governance policies
• Escalate unresolved issues to vendors and track resolution progress
• Ensure applications comply with internal security policies and external regulations, and support audits with documentation and technical help
• Implement security updates and controls to protect sensitive banking data
• Maintain records of issues, resolutions, system configurations and enhancements

Requirements

• Bachelor's degree in Computer Science, Information Technology or a related field
• Minimum 5 years of experience in application support

Skills

• Application Support
• Change Management
• Incident Management
• IT Security
• Troubleshooting
• Vendor Coordination