Senior Specialist, Promotor Coordination

Job description

Beyond ONE, a digital services provider with a telco foundation operating across markets including Oman, is hiring a Senior Specialist - Promotor Coordination in Muscat. The role owns end-to-end operational management of the Direct Sales (Promotor) channel of Friendi Mobile and Friendi Pay, connecting frontline promotor teams with senior leadership decisions and protecting Gross Adds, revenue and channel profitability.

The specialist builds deployment plans and real-time performance dashboards, calculates and governs promotor commissions and incentives, runs the promotor payment cycle, and uses automation and AI productivity tools to improve the speed and quality of channel operations.

Responsibilities

• Own end-to-end operational planning for the Direct Sales / Promotor channel, building daily, weekly and monthly deployment plans by team, location and channel targets (SIMs, AWRs)
• Design, build and improve real-time visibility reports and executive dashboards in Excel, Power Query/Pivot and Power BI
• Use AI productivity tools to automate reporting and speed up analysis
• Calculate, validate and govern weekly and monthly promotor commissions and incentives, and review outcomes with the Direct Sales Manager
• Own the promotor payment cycle, ensuring timely and accurate weekly and monthly payouts
• Act as operational escalation point for promotor, channel and customer issues, coordinating with IT, BI, Finance and Customer Care
• Develop data-driven forecasting models and target-setting methods for the promotor channel
• Analyse commercial and channel performance and turn findings into actionable recommendations for senior management
• Brief promotors on current offers, promotions and best-practice customer engagement
• Partner with the Direct Sales Manager to plan, run and evaluate the ROI of promotional campaigns
• Identify automation, AI and process improvements that raise channel efficiency and promotor performance

Requirements

• 3-5 years of progressive experience in sales coordination, sales planning, commercial/business analytics or channel operations within telecom or a fast-paced direct sales environment, including commission/incentive management and performance reporting
• Bachelor's degree in Business Administration, Commerce or a related field, or equivalent education and work experience
• Advanced Excel skills (Power Query, Power Pivot, formulas, dashboard design); working knowledge of Power BI or similar tools strongly preferred
• Ability to use AI productivity tools to automate reporting and improve day-to-day efficiency
• Strong analytical and commercial mindset with excellent interpersonal, communication and presentation skills
• Self-motivated and results-driven, able to work with minimal supervision across multiple deadlines
• Fluency in written and spoken English

Benefits

• Rapid learning opportunities and flexible career paths
• Healthcare and other local benefits offered in market

Skills

• Commission Management
• Excel
• Forecasting
• Power BI
• Power Query
• Reporting
• Sales Operations