Cluster Sales Coordinator

Job description

Al Baleed Resort Salalah by Anantara, part of the Anantara Hotels & Resorts brand, is hiring a Cluster Sales Coordinator. The role supports the hotel sales effort by helping to prioritise the current account base, develop new client contacts, track potential revenues and keep client databases and sales paperwork accurate and up to date.

The coordinator works closely with Front Office, Reservations and Events colleagues so that what is sold to clients is delivered accurately, and takes part in client familiarisation trips, site inspections and roadshows as needed to meet the hotel sales targets.

Responsibilities

• Understand the priority of the current account base and direct personal efforts accordingly
• Support the development of new client contacts and keep detailed information on the potential revenue from these accounts
• Work towards personal financial and non-financial objectives together with department leadership
• Maintain accurate management reporting on business results and the related action plans
• Practise effective cost control and follow internal procedures for approving expenditure
• Take part in client familiarisation trips, site inspections, sales trips and roadshows as required
• Liaise with Front Office, Reservations and Events colleagues to ensure accurate delivery of what was promised to clients
• Drive opportunities to upsell and cross-sell Anantara products
• Process letters, emails, contracts and reports for the department quickly and efficiently
• Help establish and maintain client databases and use them in promotions and marketing campaigns
• Assist guests and clients in a proactive, professional and friendly manner

Requirements

• Working knowledge of sales support tools, the property management system and the Microsoft Office toolset
• Strong financial literacy, negotiation skills and face-to-face selling skills
• Ability to liaise effectively with operational teams

Skills

• Client Relationship Management
• Microsoft Office
• Negotiation
• Property Management System
• Sales Coordination