Reservation Supervisor

Job description

The Reservation Supervisor at Anantara Al Jabal Al Akhdar Resort handles room and group reservations, applies rate management, keeps rates and availability updated across channels, and supports the Reservations Manager with reporting, while promoting a helpful and professional image to guests and positively contributing to the hotel’s sales activities.

Responsibilities

• Promote a helpful and professional image to clients and give full cooperation to any customer requiring assistance
• Apply room reservation and group reservation procedures thoroughly
• Operate the reservation system (Opera or other system in use) and keep awareness of guest profiles through the system
• Apply product knowledge, the rate structure and rate management
• Maintain administration procedures to hotel and company standards
• Answer all incoming reservation calls as per hotel standards
• Contribute to hotel sales activities and maximise sales opportunities, including up-selling and cross-selling current rates and promotions
• Confirm all reservations and requests correctly and within 24 hours
• Understand and follow the 6pm release and guarantee procedure and the hotel’s credit policy
• Check online reservations on the CRS and other extranets two to three times a day
• Update rates and availability on all channels
• Assist the Reservations Manager with weekly and monthly reports
• Maintain daily filing, prioritise work daily and attend training sessions when required

Skills

• Customer Service
• Hotel Reservations
• Opera PMS
• Rate Management
• Up-selling