Frontdesk & Salon Supervisor

Job description

Kozma & Kozma is hiring a Frontdesk & Salon Supervisor in Muscat. The purpose of this role is to supervise the day to day Hair & Beauty Salon activities, manage staff and clients to ensure the highest customer satisfaction and run the frontdesk.

Kozma & Kozma and Kozma Curl are international salons with branches around Qatar, Dubai and Oman. Kozma Curl also has its own curly products and e-commerce site.

Salary: Competitive monthly salary plus salon service sales commission and retail commission.

Responsibilities

• Ensure salon policies, procedures and company core values are followed
• Manage staff day-to-day issues
• Manage salon day-to-day activities
• Ensure customer service is provided by the frontdesk, hair staff and beauty staff
• Ensure quality services are provided by the frontdesk, hair staff and beauty staff
• Manage client complaints
• Perform a daily salon audit and make sure salon cleanliness, presentation and maintenance are up to 5-star standards

Requirements

• Great customer service background
• Experience in any of the following service industries: hotels, F&B, beauty industry, other hospitality or service industry
• Basic management or supervisory experience
• Leadership and management skills: ability to lead existing salon staff to follow company policies and operational procedures and achieve sales goals and customer satisfaction
• Administrative skills
• Ability to deal with client complaints
• Confidence
• Ability to prepare reports on spreadsheets, such as sales and client satisfaction
• Accountable and responsible
• Computer skills

Benefits

• Competitive monthly salary
• Salon service sales commission
• Retail commission
• Generous annual leave
• Free medical
• Free salon services

Skills

• Complaint Handling
• Customer Service
• Reporting
• Team Supervision