Duty Manager (Night)

Job description

Al Baleed Resort Salalah by Anantara is hiring a Duty Manager (Night).

The Duty Manager (Night) is responsible for overseeing the smooth operation of the resort during the night shift, ensuring exceptional guest service, guest satisfaction, and safety. The role acts as the main point of contact for overnight operations, coordinates with all departments, handles guest complaints and emergencies, and ensures compliance with resort standards, policies, and procedures.

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, founded in 2001 in Thailand and now operating across the world.

Responsibilities

• Oversee and manage overall resort operations during the night shift, ensuring seamless service delivery, operational efficiency and full compliance with Anantara brand standards
• Act as the senior operational representative during the night shift, making sound decisions, resolving operational challenges and escalating critical matters when necessary
• Support day operations when required, including assuming Duty Manager responsibilities during the day
• Engage proactively with guests, handle complaints, resolve service issues and follow up on guest feedback
• Conduct regular property inspections to ensure facilities, public areas and departments meet standards of cleanliness, presentation, safety and service
• Coordinate closely with Front Office, Housekeeping, Food and Beverage, Security, Engineering and other departments
• Manage VIP arrivals, special requests, guest concerns and service recovery initiatives
• Take immediate and appropriate action in emergencies, security incidents, medical situations and other operational disruptions
• Oversee night audit activities, ensuring accurate financial reporting, proper cash controls and timely daily operational reports
• Ensure effective handover between night and day operations, communicating outstanding matters, guest concerns, VIP movements and incidents
• Provide leadership, guidance and support to team members on duty
• Monitor resort facilities and operational readiness, coordinating maintenance issues and service deficiencies
• Ensure compliance with resort policies, SOPs, health and safety requirements, security protocols and local regulations
• Prepare and communicate accurate operational, incident and guest feedback reports

Skills

• Complaint Handling
• Guest Relations
• Hotel Operations
• Night Audit
• Team Leadership