Aftermarket Country Division Manager

Job description

Carrier is hiring an Aftermarket Country Division Manager in Riyadh to lead the growth and profitability of its Aftermarket business in Saudi Arabia, with full responsibility for the division's profit and loss performance. The role oversees Service Modernization, Service Repair, Service Agreements, Parts and Digital Service offerings and leads the Sales and Operations teams.

The manager develops the country aftermarket strategy in line with regional and global objectives, strengthens customer relationships and drives operational excellence through dealer collaboration, parts management and digital transformation.

Responsibilities

• Business Strategy & P&L Management: Take full ownership of the Aftermarket Division's P&L, including revenue, profitability, costs, margins, and cash flow. Develop and execute the country strategy to achieve sustainable and profitable growth across all service lines.
• Service Portfolio & Commercial Growth: Lead the Service Modernization, Service Repair, Service Agreements, and Parts businesses, defining portfolio strategies, pricing models, and compelling customer value propositions.
• Sales & Operations Excellence: Lead service sales and operational teams to achieve business targets, develop effective go-to-market strategies, and strengthen key customer relationships and service contract penetration.
• Parts Strategy & Dealer Management: Develop and execute the Parts go-to-market strategy in collaboration with dealers. Drive effective inventory planning, improve parts availability and inventory turns, and enhance dealer performance.
• Digitalization & Innovation: Lead digital service transformation and the development of new digital offerings. Accelerate the adoption of predictive maintenance, remote monitoring, and digital solutions to enhance customer experience and service delivery.
• Customer & Market Development: Identify new business opportunities, strengthen strategic customer partnerships, and drive market share growth across the aftermarket portfolio.
• People Leadership & Development: Build, lead, and develop high-performing Sales, Operations, Service, and Parts teams. Strengthen organizational capabilities, establish succession plans, and foster a performance-driven, collaborative, and customer-centric culture.

Requirements

• Bachelor's degree in Engineering, preferably Mechanical Engineering.
• 15 years of relevant experience in Service, Aftermarket, or Industrial Operations.
• Proven experience in full P&L management and leadership of service sales and operations.
• Strong commercial and operational experience, including service portfolio management, profitability, and parts business management.
• Demonstrated experience in developing and executing business strategies and driving profitable growth.
• Experience managing dealer networks and developing strong customer relationships.
• Proven leadership capabilities, with experience building and developing high-performing teams.
• Experience leading digital service transformation and implementing digital service solutions.
• Knowledge of predictive maintenance, remote monitoring, and connected service technologies.
• Experience developing parts go-to-market strategies, inventory optimization models, and dealer performance improvement initiatives.
• Experience working within a multinational organization and aligning local business strategies with regional and global objectives.

Skills

• Aftermarket Services
• Dealer Management
• P&L Management
• Parts Management
• Service Sales
• Team Leadership