Service Technician

চাকরির বিবরণ

Alghanim Industries is hiring a field service technician for electronics and home appliances in Kuwait. The technician diagnoses, repairs or replaces parts for all household appliances at customer locations, works independently without onsite supervision and handles warranty paperwork and parts ordering.

দায়িত্ব

• Prescreen, identify, analyse and repair appliance and electronic product failures to keep customers satisfied
• Configure and troubleshoot hardware including audio DSP, A/V control, video and audio devices and USB-based software applications
• Order necessary parts after the initial prescreen so they are ready before visiting the customer
• Handle daily administrative work including warranty claims and report submission
• Meet the performance objectives set by the company
• Maintain the company vehicle, tools, equipment and parts inventory
• Use personal judgement for safety at work
• Work independently without onsite supervision
• Document service and installation work by completing forms, reports, logs and records
• Other duties as assigned

যোগ্যতা

• 3 to 5 years of field service experience on all major home appliances
• Refrigerant handling certificate(s), CET (HVAC) and other relevant appliance or electronics service certifications
• Skilled use of electronic, appliance and refrigeration tools and diagnostic test equipment
• Proficient in MS Office and smartphones, and able to learn proprietary software quickly
• Valid driver's licence with a clear driving record
• Able to meet the physical demands of field service repair (lifting, bending, etc.)
• Able to work a flexible schedule based on business needs
• Excellent communication, organisation and customer service skills

দক্ষতা

• Appliance repair
• Electronics troubleshooting
• Field service
• HVAC
• Refrigeration