Officer, Customer Services

চাকরির বিবরণ

The Officer, Customer Services supports Avery Dennison's customers by delivering accurate, complete and timely information to meet their needs. The role handles customer inquiries, requests and complaints through to successful resolution, while supporting commercial teams to achieve sales, productivity and key performance targets.

দায়িত্ব

• Achieve monthly, quarterly and yearly sales, productivity, CCR and flexibility targets
• Maintain Customer Services KPIs and deliver against department productivity metrics
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods and tools
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Ensure all customer queries are answered on time and escalate issues to appropriate team members when necessary
• Actively sell products and solutions to support revenue growth
• Possess excellent product knowledge to enhance customer support and selling efforts

যোগ্যতা

• Business graduate from any reputed university (fresh graduates are encouraged to apply)
• 1-2 years of experience in service industries, preferably in compliant factories
• Positive attitude towards managing customers and addressing their needs
• Good level of communication, negotiation and planning skills
• Willingness to travel to different places where customers have their factories

দক্ষতা

• Communication
• Customer Service
• Negotiation
• Planning