Assistant Officer, Help Desk

চাকরির বিবরণ

The purpose of the Assistant Officer, Help Desk position is to ensure effective, respectful and transparent engagement with beneficiaries during the General Food Assistance (GFA) programme's distribution process. The role is responsible for receiving and recording complaints and feedback, providing accurate information, and facilitating timely resolution of beneficiary concerns in coordination with the CFM Officer and field teams. The position upholds accountability, data confidentiality and safeguarding standards, while supporting community awareness, case documentation and reporting. This is a local fixed-term position and only local applicants are accepted.

দায়িত্ব

• Receive complaints in a positive way and record them at the Help Desk
• Sensitise beneficiaries on the objectives of the Help Desk points inside the outlet and support them in recording all complaints
• Actively participate in meetings with community leaders, RFSC, volunteers and outlet staff
• Participate in and organise FGDs and other assessments as directed by the line supervisor
• Aggregate and analyse data to meet monthly, quarterly and annual progress report requirements
• Prepare and submit scheduled reports on time
• Build a relationship with beneficiaries so that they feel comfortable and secure raising complaints
• Ensure integration, cooperation and coordination among coworkers, partners and stakeholders
• Support sectors in performing relevant activities as the context changes

যোগ্যতা

• Bachelor's degree in any subject
• Willing and able to travel within the working area and the country
• Willing to live in remote project locations for short periods
• Committed to World Vision ethos, mission, vision and core values
• Cross-cultural sensitivity, flexible world view, emotional maturity and physical stamina
• Required languages: English, Bangla and Rohingya
• Local applicants only

দক্ষতা

• Beneficiary Feedback
• Community Engagement
• Complaints Handling
• Data Reporting
• Safeguarding