Lobby Lounge Manager

চাকরির বিবরণ

Oversee the daily operations of Macaron, the hotel's lobby lounge, ensuring exceptional guest experiences, efficient operations, high service standards and achievement of departmental revenue and profitability targets in line with Sofitel brand standards.

দায়িত্ব

• Manage the daily operations of Macaron, ensuring smooth and efficient service
• Deliver personalised guest experiences in line with Sofitel's luxury service standards
• Lead, coach and develop the team to maintain high levels of service and product knowledge
• Ensure consistent quality of food, beverages, presentation and service delivery
• Monitor outlet revenue, costs, inventory and profitability
• Maintain appropriate staffing levels, duty rosters and team productivity
• Handle guest feedback and complaints professionally, ensuring timely resolution
• Ensure compliance with food safety, hygiene, health and safety requirements
• Coordinate with Culinary, Stewarding, Front Office and other departments
• Conduct regular briefings, training sessions and performance reviews
• Drive upselling initiatives and identify opportunities to increase revenue
• Maintain the outlet's ambience, cleanliness and presentation, and support promotions, seasonal offerings and special events

যোগ্যতা

• Bachelor's degree or diploma in Hospitality Management, Hotel Management or a related field
• Minimum 3 to 5 years of relevant Food & Beverage experience in luxury hotels with managerial responsibilities
• Strong knowledge of food and beverage service, lounge operations and guest relations
• Excellent leadership, communication, interpersonal and problem-solving skills
• Good understanding of outlet budgeting, cost control, inventory management and revenue generation
• Proficiency in Microsoft Office and familiarity with restaurant POS systems
• Ability to work flexible shifts, including weekends and public holidays

দক্ষতা

• Cost Control
• F&B Operations
• Guest Relations
• POS Systems
• Team Leadership