Guest Experience Agent

চাকরির বিবরণ

Raffles Al Areen Palace Bahrain is hiring a Guest Experience Agent for its Rooms division. The role covers guest arrival, check-in and registration, suite readiness checks, guest recognition, handling enquiries and complaints, and departure arrangements, while upselling the hotel's rooms, spa, gallery and F&B outlets.

দায়িত্ব

• Greet guests at the limousine and escort them safely to their hotel room
• Greet guests on arrival at the hotel and conduct check-in and registration procedures
• Check suites before guest check-in to make sure they are clean, properly equipped and well maintained
• Implement and maintain the guest recognition program
• Handle guest complaints, inquiries and comments, log them and follow up with the appropriate action
• Maintain up-to-date information on tours, sightseeing and points of general interest and make bookings when requested
• Inspect the main lobby and public areas for cleanliness and maintenance and act where necessary
• Upsell hotel rooms, spa, gallery and F&B outlets
• Assist the cashiers with guest billing procedures
• Ensure guest check-out arrangements are in order and bid guests farewell
• Carry out administrative requirements as directed

যোগ্যতা

• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues
• Fully conversant with all health and safety, fire and emergency procedures
• Maintains a high standard of personal hygiene, dress, uniform and body language
• Polite and professional in any situation where the image or reputation of the hotel is represented
• Attends meetings and training as required by supervisors
• Carries out all activities honestly, ethically and within the parameters of local law
• Actively solicits feedback from guests

সুবিধা

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor hotels worldwide
• Learning programs through the Accor Academies
• Opportunity to grow within the property and across the world
• Corporate Social Responsibility activities

দক্ষতা

• Check-in and Check-out
• Complaint Handling
• Front Office
• Guest Relations
• Upselling