Customer Success Associate

চাকরির বিবরণ

Quantigo AI is looking for a detail-oriented, client-focused Customer Success Associate to manage multiple clients, support renewals, identify upsell opportunities and escalate complex situations to the manager. The position is full-time and permanent with hybrid work: Monday to Friday, 11:00am to 3:00pm from the office and 10:00pm to 2:00am from home (GMT+6).

দায়িত্ব

• Welcome new clients and lead onboarding, including kickoff calls, documentation and project setup
• Serve as primary point of contact for clients, resolving day-to-day issues and escalating complex concerns
• Coordinate with project managers and other teams to ensure timely, high-quality project delivery
• Monitor deliverable timelines and raise risks or delays to leadership
• Track client satisfaction, usage and engagement, and share client feedback to improve services
• Prepare renewal communications and support upselling opportunities
• Gather invoicing details, share them with clients and follow up on outstanding invoices
• Maintain accurate client records in the CRM and contribute to monthly and quarterly reporting

যোগ্যতা

• 1-2 years of experience in customer success, account management or operations support
• Clear, professional verbal and written communication skills
• Working knowledge of CRMs (such as HubSpot or Zoho), Google Workspace and project tracking tools like ClickUp or Trello
• Highly organized, able to manage tasks across multiple clients and internal teams
• Proactive, adaptable and eager to learn
• Exposure to AI/ML, data labeling or B2B services is a plus

দক্ষতা

• Account Management
• Client Communication
• CRM
• Customer Success
• Google Workspace