Client Service Specialist

চাকরির বিবরণ

QIMA offers clients smart solutions to make products they can trust, serving the consumer products, food and life sciences industries across more than 100 countries. The Client Service Specialist in the Dhaka lab team handles daily order submissions, issues client documents and keeps client communication running, working within the laboratory management system and ISO/IEC 17025.

দায়িত্ব

• Abide by the Management System and ISO/IEC 17025
• Handle daily order submissions
• Prepare, type and issue client documents such as reports, quotations, test sample notifications, hold memos and invoices
• Report to the Client Service Manager on submission due dates
• Monitor and maintain turnaround time (TAT) and report to the Lab Operations Manager
• Handle all client communications through phone and email
• Handle subcontract activities
• Maintain all buyer communications and manuals
• Assist in collecting customer feedback
• Support in identifying client service risks and take action to address them
• Assist in investigating complaints and nonconformities and propose and implement corrective action plans
• Handle ad-hoc assignments as required

যোগ্যতা

• Minimum bachelor degree in Science, Arts, Commerce or any discipline
• Client handling knowledge
• Basic knowledge of laboratory testing
• At least 3 years of working experience in third-party testing
• Good command of written and spoken English and Bengali
• Good interpersonal and communication skills and good problem-solving skills
• Self-initiated, independent and a good team player

দক্ষতা

• Client Service
• Communication
• Documentation
• ISO/IEC 17025