IT Supervisor

Job description

We are currently seeking an IT Supervisor to join our vibrant team. At The Diplomat Radisson Blu Hotel, Residence & Spa Bahrain , we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As an IT Supervisor, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights.

• Oversee the day-to-day IT operations, ensuring timely resolution of technical issues and providing support to hotel staff.

• Collaborate with the IT Manager to implement and maintain IT systems, including hardware, software, networks, and telecommunication.

• Monitor system performance, security, and backups to proactively address potential risks and ensure data integrity.

• Provide training and guidance to hotel employees on IT procedures, software applications, and security best practices.

• Support the installation, configuration, and maintenance of IT equipment, including computers, printers and peripherals.

• Troubleshoot network connectivity and internet-related issues to maintain uninterrupted operations.

• Manage IT inventory, including software licenses, hardware assets, and consumables, ensuring accurate records.

• Coordinate with external vendors and service providers for IT-related contracts and support.

• Expertise in IT systems, hardware, software, and networking.

• Strong troubleshooting skills with a proactive approach.

• Excellent communication and interpersonal abilities for clear user support.

• Customer-centric mindset prioritizing prompt IT assistance.

• Proven leadership fostering a positive work environment.

• Adaptable under pressure, handling multiple priorities.

• Commitment to data security and compliance.

• Familiarity with hotel applications is advantageous.

Responsibilities

• Oversee the day-to-day IT operations, ensuring timely resolution of technical issues and providing support to hotel staff.
• Collaborate with the IT Manager to implement and maintain IT systems, including hardware, software, networks, and telecommunication.
• Monitor system performance, security, and backups to proactively address potential risks and ensure data integrity.
• Provide training and guidance to hotel employees on IT procedures, software applications, and security best practices.
• Support the installation, configuration, and maintenance of IT equipment, including computers, printers and peripherals.
• Troubleshoot network connectivity and internet-related issues to maintain uninterrupted operations.
• Manage IT inventory, including software licenses, hardware assets, and consumables, ensuring accurate records.
• Coordinate with external vendors and service providers for IT-related contracts and support.

Requirements

• Expertise in IT systems, hardware, software, and networking.
• Strong troubleshooting skills with a proactive approach.
• Excellent communication and interpersonal abilities for clear user support.
• Customer-centric mindset prioritizing prompt IT assistance.
• Proven leadership fostering a positive work environment.
• Adaptable under pressure, handling multiple priorities.
• Commitment to data security and compliance.
• Familiarity with hotel applications is advantageous.