Workforce Management Senior Manager

চাকরির বিবরণ

HungerStation, part of the Delivery Hero Group, is hiring a Workforce Management Senior Manager at its Riyadh headquarters. The role plans, allocates and uses workforce resources so that staffing, scheduling and resource allocation match operational needs while improving efficiency and managing labour cost. It also covers strategy and planning, people management of the workforce management team, and budget ownership.

দায়িত্ব

• Execute workforce planning strategies to ensure that the right number of employees with the right skills are available to meet operational requirements.
• Oversee staff scheduling to ensure that shifts are appropriately staffed to meet demand while managing labor costs effectively.
• Define, track, and report on workforce management key performance indicators (KPIs) to assess staffing efficiency and performance.
• Analyze performance metrics to identify areas for improvement and implement solutions accordingly.
• Provide leadership and guidance to the workforce management team, ensuring that employees receive necessary training and development.
• Collaborate with the IT department to integrate and optimize workforce management technology solutions.
• Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads.
• Make critical decisions that support the Division's strategic and tactical direction.
• Establish the plans for the respective functions/teams and provide inputs that support the Division’s goals and objectives.
• Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
• Measure and track the Division's OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
• Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
• Participate in the identification and recruitment of key talents for the function.
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
• Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
• Manage and own the budgeting cycle and provide input to the budgeting process.
• Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
• Investigate and propose implementing strategies that result in a positive financial impact for HS.
• Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
• Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.

যোগ্যতা

• 8 - 10 years of relevant experience
• Bachelor's degree in Business, Management, or a related field
• Master's degree in a relevant field is preferred

দক্ষতা

• Budgeting
• Contact Center Operations
• KPI Reporting
• Scheduling
• Team Leadership
• Workforce Management