Director, Client Success and Business Planning

চাকরির বিবরণ

Visa is hiring a Director, Client Success and Business Planning in Riyadh. This lead individual contributor manages the post-sale Client Services relationship for assigned clients, leads portfolio strategy, business planning and operational execution across the client portfolio, and partners with senior stakeholders to turn strategic priorities into action. The role sits at the front of Visa's Client Success transformation and works closely with key clients to realise the full value of Visa products. The role reports to the KBO Client Success Management lead, requires digital fluency including use of generative AI tools, and requires at least 3 days in the office.

দায়িত্ব

• Drive portfolio governance and performance tracking, including Signed Not Live (SNL) pipeline oversight, readiness case management, risk identification, and escalation of off-track opportunities.
• Support business planning and reporting processes, including OKR tracking, performance scorecards, reporting packs, and preparation for leadership reviews and business cadences.
• Coordinate cross-functional execution of strategic priorities, partnering with CSMs, product teams, readiness teams, and sales stakeholders to drive accountability, remove blockers, and improve operational outcomes.
• Provide analytical and operational support to the leadership team, delivering insights, deep-dive analysis, and recommendations to improve activation, revenue realization, and overall business performance.
• Oversee implementation of new Visa products by coordinating Client and Visa teams to expedite readiness and maximize adoption.
• Build and sustain trusted client advocate status by executing Client Success Plans and tracking client-specific outcomes, including product adoption and performance.
• Drive initiatives to improve client adoption of products and use of Visa’s self-service tools.
• Provide thought leadership on market trends, payment processing, Visa solutions, and technologies to enhance the Client experience and generate new sales leads.
• Establish working relationships with Client Services and cross-functional subject matter experts to resolve complex client issues and optimize performance.
• Develop client education and training materials to communicate new Visa Rules, mandates, and business enhancement releases.
• Lead periodic operational reviews with clients and Visa stakeholders.
• Act as escalation point for significant issues and major incident/crisis responses.
• Support cross-functional initiatives to improve the Client experience, incorporating automated solutions for efficiency and productivity.
• Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams.
• Coordinate and collaborate with global, regional, and in-market Client Success team members to maintain a continuous 360-degree view of the Client.
• Lead implementation of key strategic initiatives in support of global Client Success transformation.

যোগ্যতা

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
• Experience analyzing data and translating findings into actionable business solutions.
• Experience in communicating complex technical terms and processes in business language tailored to client.
• Experience prioritizing and multi-tasking under deadlines.
• Experience with Artificial Intelligence (AI) concepts and applications to create value for Visa and its clients.
• Experience representing technical and business issues and solutions to influence audiences at multiple levels of an organization, including senior executives.
• Experience in the payment industry, including trends, threats, competitors, and regulatory environments.
• Experience leading cross-functional team members through high-impact, complex business issues.
• Certifications or qualifications in Client/Customer Success, project management, or related areas.
• Advanced proficiency in building client relationships, becoming customer centric, success planning, client engagement, proactiveness, and critical thinking.

দক্ষতা

• Business Planning
• Client Success
• Data Analysis
• Payments Industry
• Portfolio Management
• Stakeholder Management