Team Lead - Housekeeping

Job description

An opportunity has arisen for a Team Lead - Housekeeping to join Jumeirah Muscat Bay, set in a secluded cove at Bandar Jissah between the Al Hajar Mountains and the Gulf of Oman. The role oversees daily housekeeping operations, guides and motivates the team, and leads by example with professionalism, integrity and compassion.

Responsibilities

• Oversee daily operations, guide and motivate the team, and lead by example with professionalism, integrity and compassion
• Plan work schedules, delegate tasks, prepare duty rosters, and brief colleagues on daily responsibilities and operational changes
• Ensure guests, clients and colleagues are welcomed and attended to professionally, discreetly and efficiently
• Manage administrative duties, including reports, filing systems, stock inventories, vendor directories and contract documentation
• Coordinate vendor registration, code creation, price updates, purchase orders and accurate allocation of operational expenses
• Handle guest enquiries and complaints, report operational issues, and ensure compliance with policies, procedures, audits and hospitality standards

Requirements

• High School Diploma or equivalent (essential); Diploma or Degree in Hotel Management or any other relevant field (desirable)
• 2-3 years of experience, preferably with an international hospitality company
• Experience working in an international environment with a clear understanding of cultural differences, demonstrating trust and respect for everyone

Benefits

• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within Jumeirah's global network
• Colleague discounts on food, beverage and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary
• Locally relevant benefits as determined by the property

Skills

• Guest Relations
• Housekeeping Operations
• Inventory Management
• Rostering
• Team Leadership