Duty Officer

Job description

The Duty Officer is responsible for overseeing and controlling day-to-day airport operations on shift basis to ensure smooth, safe and efficient flight handling in accordance with Salamair procedures, regulatory requirements and service standards. The role acts as a focal point for operational coordination, disruption handling and real-time decision making at the station.

Responsibilities

• Monitor and control all operational activities during the shift including check-in, boarding, arrivals, ramp coordination, safety and security in accordance with laid down procedures
• Supervise and support Airport Services Supervisors, agents and Ground Handling Agents to ensure efficient passenger processing and on-time performance
• Act as the primary point of contact for operational matters during the shift and in absence of Airport Service Manager represent SalamAir with airport authorities, service providers and internal departments
• Coordinate with IOCC, Network Planning, Revenue Management and Flight Operations for effective handling of disruptions, delays and service recovery
• Ensure timely implementation of recovery plans during disruptions and keep all stakeholders informed
• Conduct shift briefings and debriefings to communicate operational priorities, safety requirements and service expectations
• Monitor resource deployment including manpower, equipment and facilities to ensure optimal utilization and operational efficiency
• Ensure compliance with SalamAir policies, Ground Operations Manual, safety standards and regulatory requirements at all times
• Ensure all manuals, circulars and advisories are communicated and available to relevant personnel
• Oversee passenger handling activities including special services, baggage handling, boarding, ramp and load control processes to ensure service quality standards are met
• Monitor and control passenger flow, queue management and coordination with airport stakeholders including immigration, security and terminal operations
• Ensure all incidents, accidents, operational irregularities and safety hazards are reported through Centrik systems and assist in investigations as required
• Maintain continuous liaison with all stakeholders to ensure smooth coordination of turnaround activities and adherence to schedules
• Ensure proper grooming standards, discipline and professional conduct of all staff during the shift
• Promote SalamAir image and maintain high standards of customer service at all times
• Monitor performance of Ground Handling Agents and service providers against agreed SGHA, SLAs and ensure compliance
• Ensure adherence to baggage handling procedures and oversee resolution of baggage irregularities
• Validate operational reports including flight handling, delays, disruptions, SSA, SEC and ensure timely submission to SalamAir HQ
• Identify operational risks, unsafe practices or conditions and ensure corrective and preventive actions are taken in line with SMS requirements
• Control operational costs during the shift and ensure efficient utilization of resources in line with company objectives
• Ensure compliance with safety and security standards in accordance with AOSP Chapter 3.4 and 14.13
• Perform any other duties as assigned by the line manager.

Requirements

• The Duty Officer should have sound knowledge of Ground Services functions and airport operations with the ability to manage real-time operational scenarios and disruptions.
• A Diploma/Graduate in any discipline from any recognized University or minimum 05 years experience in Aviation of which at least 02 years must be in a supervisory role in Ground Services functions and Operations.
• Should be well versed with airport operations, disruption handling and stakeholder coordination.
• Should possess strong leadership, decision-making, communication and interpersonal skills.
• Knowledge of SMS program is essential.
• World tracer and Load sheet qualifications will be an added advantage.

Skills

• Airport Operations
• Disruption Handling
• Ground Handling
• Safety Management System
• Team Leadership