Staff Implementation Engineer

Job description

Ideal candidate would be centrally located in the UK to support customers.

Stryker is seeking a customer focused Staff Implementation Engineer to execute technical planning, architecture, and implementation of on-premise communications solutions that result in a successful deployment within the customer environment. This position reports to the EMEA Regional Manager, Customer Excellence.

Responsibilities

• Plan, architect, install, configure, test, and validate Vocera communications solutions; this includes supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the system software, and performing end-to-end system testing
• Integrate the Vocera solution with external systems (such as phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware).
• Transfer knowledge to our customer’s technical staff to enable them to successfully maintain Vocera solutions
• Train the customer system administrator and help desk staff
• Troubleshoot customer environments and optimize the performance of the Vocera system
• Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements
• Coordinate activities effectively with internal cross functional teams
• Effectively communicate project status to stakeholders in a timely, consistent, and clear manner
• Ability to successfully meet implementation timelines in a fast-paced vendor environment with high customer expectations and limited resources
• Solid problem solving and analytical skills resulting in the discovery and resolution of hidden issues some of which may be related to source data
• Effective organizational and multi-tasking skills with ability to lead multiple simultaneous customer engagements
• Exposure to implementing or supporting IP based PBX systems; wired and/or wireless VoIP, and SIP trunking
• Successful track record integrating with third party systems utilizing HL7
• Demonstrated ability to collect, document and negotiate customer requirements

Requirements

• B.S. in Computer Science or related field or equivalent
• 5+ years of relevant experience in a customer-facing technical services or support role including experience with Windows Server and Linux operating systems
• A basic understanding of wireless networking principles and the ability to discuss and troubleshoot networking topics with customers and technical teams
• Exposure to tools such as Ekahau, Wireshark, tcpdump, and netcat to troubleshoot networking related issues
• VMWare vCenter experience in large production environments; working knowledge of the supporting infrastructure (blade server systems, storage arrays, networking equipment) associated with creating and supporting modern virtualized data centers
• Experience with monitoring tools such as Nagios Zabbix, and Configuration management tools like Ansible or similar is a plus
• Knowledge of TCP/IP networking & security fundamentals. Exposure & understanding of network load balancers (Citrix ADC / NetScaler or F5 Big IP) highly desired.
• Solid understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems
• Exposure to integrating medical devices
• Exposure to middleware is a plus
• Ability to deploy technology in the Healthcare market is highly desired
• Field based position requires a productive home office environment, ideally centrally located with the ability to travel frequently within country and occasional international travel
• Full UK Driving License