Informatics Technical Service Specialist UKI

Job description

We’re looking for an AlinIQ Informatics Technical Specialist to deliver and support complex IT infrastructure solutions spanning Abbott's Digital Health applications.

In this field-based position, you’ll play a key role throughout the full project lifecycle — from implementation and configuration to optimisation, training, and ongoing customer support.

You will combine strong technical skills with excellent communication and problem‑solving abilities to ensure laboratories can fully leverage the power of Abbott’s informatics platforms.

Responsibilities

• Implement and configure AlinIQ Digital Health applications in line with customer requirements
• Collaborate with project teams to understand and validate technical needs
• Integrate software and hardware components, recommending appropriate infrastructure where required
• Deliver engaging, structured training to end users
• Provide post‑implementation support, troubleshooting, and performance optimisation
• Build strong customer relationships and act as a trusted technical advisor
• Track progress, document updates, and maintain accurate project records
• Participate in customer meetings and internal team sessions
• Support continuous improvement through customer feedback and solution enhancements
• Travel to customer sites as part of role delivery (up to 80%)

Requirements

• A Bachelor’s degree (or equivalent experience) in Computer Science, Information Systems, Medical/Hospital Informatics, or a related field
• Technical understanding of IT systems within healthcare, diagnostics, or laboratory environments
• Practical experience installing, configuring, or supporting laboratory informatics systems (e.g., LIS, middleware, analyser management, inventory systems)
• Excellent customer-facing and communication skills
• Strong analytical thinking, problem-solving abilities, and attention to detail
• Ability to manage tasks independently while collaborating effectively across teams
• Proficiency with business applications such as MS Office, MS Project, or Smartsheet
• Willingness to travel regularly and flexibly to support customer needs