Sales Representative

Job description

At hosting.com, the aim is to become the world's most trusted hosting company, helping customers tell their stories and connect with their people. The team is 750+ strong and spread across the globe.

As a Sales Representative you will be the first point of contact for potential customers reaching out via live chat, support tickets and/or voice calls. Your primary responsibility is to assess their hosting needs, offer tailored recommendations, and guide them through the sales process. The role demands strong communication skills, a customer-focused approach and the ability to thrive in a fast-paced environment. Success hinges on delivering a positive customer experience while consistently meeting sales targets. Hosting experience is required.

Responsibilities

• Respond promptly to live chat, ticket and voice inquiries, providing clear and accurate information on hosting services
• Assess customer requirements to recommend the best hosting solutions across product offerings
• Use persuasive communication to convert inquiries into sales and ensure a smooth customer experience
• Maintain strong knowledge of all hosting brands and products to deliver expert insights
• Collaborate with support and technical teams to resolve pre-sales inquiries
• Track, manage and follow up on leads in the CRM to maximize sales opportunities
• Stay updated on industry trends, competitors and new products
• Consistently achieve and exceed monthly sales targets, focusing on conversions and customer satisfaction
• Collect and share customer feedback to improve products, services and internal processes

Requirements

• Hosting experience (web hosting platform experience is a plus)
• Comfortable using live chat tools, voice systems and CRM software
• Highly organized, able to manage multiple conversations simultaneously
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple priorities
• Willingness to work flexible hours, including evenings and weekends as needed

Benefits

• Performance-based incentives
• Part of a global, purpose-driven team

Skills

• Communication
• CRM
• Live Chat
• Sales
• Web Hosting