OpenBlue Customer Advisor

Job description

Johnson Controls is hiring an OpenBlue Customer Advisor in Dubai who combines HVAC and building expertise, smart-building technology experience and customer advisory skills. OpenBlue pairs deep building know-how with digital technology to improve energy efficiency, sustainability, equipment performance and building operations.

You will partner with customers through their whole journey, from successful deployment to adoption, measurable value and long-term success, connecting technical building performance with the outcomes that matter to them.

Responsibilities

• Own the customer journey from onboarding and adoption through value realisation, retention and growth
• Understand customer challenges, use cases and success measures and turn them into clear action plans
• Build trusted-advisor relationships that help customers achieve operational, energy and sustainability outcomes
• Deliver or coordinate product demonstrations, user training and solution enablement
• Monitor customer health, product adoption and open technical issues and flag risks and opportunities early
• Help customers understand and demonstrate building performance, energy savings, Measurement and Verification (M&V) and ROI
• Lead and contribute to Customer Business Reviews, communicating performance, value delivered, risks and next steps
• Own customer escalations, coordinating Support, Product, Commercial and technical teams to resolution
• Represent the voice of the customer and identify ways to improve the experience

Requirements

• Bachelor's degree in engineering, business or a related field
• 8+ years of relevant experience in HVAC, Building Automation Systems, energy management, facility management or smart-building solutions
• Strong knowledge of HVAC and building systems, with experience of OT, BAS or energy-management technologies in medium to large facilities
• Experience across the customer lifecycle: deployment, onboarding, training, adoption and ongoing engagement
• Ability to connect technical performance with energy savings and measurable customer value
• Experience building trusted relationships with enterprise customers and managing complex cross-functional escalations
• Strong written and verbal communication with senior stakeholders
• Ability to work independently and coordinate across a matrix organisation
• Experience with smart-building platforms such as OpenBlue or Building X, with M&V or sustainability reporting, and a CEM or CMVP certification are preferred

Skills

• Building Automation
• Customer Success
• Energy Management
• HVAC
• M&V
• Stakeholder Management