Junior Executive - Telesales

Job description

Arogga is Bangladesh's leading health-tech company that gives millions of people access to genuine medicines and healthcare services, including lab testing, diagnostics and telehealth, and is building a health super-app backed by international investors. The Junior Executive, Telesales is a caring, customer-focused role that prioritises building strong customer relationships. Beyond driving sales, the position ensures excellent customer experience, quality interactions, proactive follow-ups and long-term retention. Freshers are encouraged to apply.

Responsibilities

• Build trust-based relationships with customers over phone and other channels
• Understand customer needs and recommend suitable products or services
• Follow up with existing customers to encourage repeat orders and improve retention
• Handle concerns and complaints with empathy and quick resolution
• Make outbound calls to prospective and existing customers and convert leads into sales
• Achieve daily, weekly and monthly sales targets
• Explain pricing, offers and product benefits accurately
• Update the CRM or lead system with accurate tags and call notes

Requirements

• Bachelor's degree in any discipline (ongoing or completed)
• 0-2 years of telesales or customer service experience preferred; freshers welcome
• Excellent communication and listening skills
• Ability to achieve targets
• Basic computer skills and familiarity with CRM systems
• Positive attitude and willingness to learn

Benefits

• KPI-based performance incentives
• Other benefits as per company policy

Skills

• CRM
• Customer Care
• Lead Conversion
• Telesales