Customer Care Agent

Job description

Arogga is Bangladesh's leading health-tech company that gives millions of people access to genuine medicines and healthcare services, including lab testing, diagnostics and telehealth, and is building a health super-app backed by international investors. The Customer Care Agent (DQM) manages customer interactions through digital channels and ensures a seamless customer experience: responding to inquiries, providing information, resolving concerns and maintaining high service standards. Duty is roster-based (morning, evening and night shifts) including weekends and public holidays. Job status is contractual.

Responsibilities

• Respond to customer inquiries through chat, social media, email and other digital channels
• Provide accurate information on products, services, orders and company policies
• Assist customers with order concerns, complaints and service requests
• Resolve customer issues promptly and professionally
• Escalate customer concerns to the appropriate department when necessary
• Follow customer service standards, processes and guidelines

Requirements

• Bachelor's degree in any discipline (ongoing or completed)
• At least 1 year of relevant experience in customer service, call center operations, telesales or a similar customer-facing role
• Basic computer proficiency and use of customer support tools
• Fast and accurate typing in Bangla and English
• Strong written communication and attention to detail
• Ability to handle multiple conversations, work under pressure and meet service targets

Benefits

• KPI-based performance incentives
• Other benefits as per company policy

Skills

• Communication
• Customer Support
• Live Chat
• Typing