Guest Experience Expert (Front Office)

Job description

The Ritz-Carlton, Doha is a 5-star resort on the shores of the Arabian Gulf with 374 rooms and suites, award-winning restaurants, a full spa and fitness centre, a private beach and a Club Lounge. Guest Experience Experts do more than give guests a smooth check-in and check-out: they take the initiative to deliver a wide range of services that guide guests through their entire stay, whether processing operational needs, addressing guest requests, completing reports or sharing the highlights of the local area, so that every transaction feels like part of the experience.

Responsibilities

• Deliver a wide range of services that guide guests through their entire stay
• Process check-in, check-out and other operational needs
• Address guest requests and complete reports
• Share the highlights of the local area with guests
• Follow company policies and procedures, maintain confidentiality and protect company assets
• Uphold quality standards and present a professional uniform, appearance and communication at all times

Requirements

• High school diploma or G.E.D. equivalent
• No related work experience required
• Able to stand, sit or walk for an extended time and lift objects up to 10 pounds

Benefits

• Accommodation, flight tickets, transportation and meals as part of a competitive package
• Exclusive training and leadership development programs
• Recognition and rewards for exceptional service
• Preferential Marriott member rates at hotels globally
• Dining and wellness discounts for you and your family
• Medical insurance coverage

Skills

• Communication
• Front Desk
• Guest Service