Front Desk Receptionist

Job description

The Front Office Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest's stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner, in person and by phone
• Resolves guest complaints and finds opportunities to recognize and personalize the service
• Adheres to the hotel's standards as well as policies and procedures
• Works harmoniously and professionally with co-workers and direct superior

Requirements

• One or more years of experience in a luxury hotel or similar environment is considered an asset
• Excellent interpersonal and communication skills
• Cross-cultural sensitivity and customer service orientation
• Guest centricity and understanding of the importance of guests' preferences

Benefits

• Living accommodation in a high quality, well-resourced apartment
• Training and development opportunities
• Employee recognition programs
• Complimentary nights at Four Seasons hotels worldwide
• Paid annual home leave tickets
• Complimentary meals in employee restaurants
• Free transportation to work
• Medical coverage
• The hotel applies for the work authorization for the successful candidate

Skills

• Communication
• Front Office
• Guest Service