Front Desk Receptionist

Job description

Four Seasons is looking for a Front Desk Agent who shares a passion for excellence and infuses enthusiasm into everything they do. The position provides exceptional knowledge and service in support of the hotel's guests.

Four Seasons Hotel Bahrain Bay sits on an exclusive island in the heart of the Kingdom's capital.

Responsibilities

• Display a friendly, courteous and professional manner in all dealings with guests, patrons and other employees
• Welcome and register hotel guests, fulfilling requests and following special handling instructions and credit policies
• Quote room and rate availability for current and future dates
• Accept reservations, changes and cancellations in the absence of reservations staff
• Select and block rooms for arriving guests, pre-register individuals or groups, and escort VIPs and return guests to their rooms
• Work with the Concierge staff to coordinate guest luggage and follow up on guest requests
• Handle guest problems or complaints
• Run daily reports and block special requests in the computer system
• Handle safety deposit box requests, including distributing, giving access to and closing procedures
• Check guests out in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts
• Maintain a balanced bank and reconcile all transactions at the close of the shift
• Handle hotel emergency procedures and situations with maturity and professionalism
• Work as night receptionist and assist with night audit procedures
• Perform tasks and projects delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager

Requirements

• Previous Front Desk or Front Office experience preferred, especially in a luxury environment
• Ability to work rotating shifts, which may change depending on the hotel's occupancy
• Strong communication skills and ability to adapt to constant change within the hotel
• Previous customer experience and ability to work effectively under pressure
• Strong attention to detail and problem-solving skills
• Ability to work as part of a team
• Reading, writing, and oral proficiency in the English language
• Excellent computer skills, especially Excel proficiency; knowledge of OPERA (or equivalent PMS) and cashiering experience preferred

Skills

• Cashiering
• Front Desk
• Guest Service
• Microsoft Excel
• OPERA PMS