Coordinator, Technology & Digital Infrastructure

Job description

The Coordinator of Technology & Digital Infrastructure is responsible for ensuring the smooth, reliable, secure and efficient operation of JAAGO Foundation's IT environment. The position provides day-to-day technical support to employees and organisational units while managing and maintaining computers, network infrastructure, cloud-based services, user accounts, IT assets, cybersecurity controls and other technology systems. The role is the key point of contact for IT requirements, troubleshooting, system administration, infrastructure maintenance, user support and coordination with external technology vendors and service providers. Employment type: contractual. Working days: Sunday to Thursday. Benefits as per organisation's policy. Application deadline: 22 October 2026. JAAGO Foundation Trust is a non-profit development organisation working to eradicate poverty in Bangladesh through education and positive change.

Responsibilities

• Provide day-to-day technical support to employees, schools, branches and other authorised users; diagnose and resolve hardware, software, operating system, printer and connectivity issues, on-site and remotely
• Administer Google Workspace accounts and services, user access, permissions and groups, and support onboarding and offboarding from an IT perspective
• Configure, manage, monitor and troubleshoot network infrastructure including routers, switches, firewalls, Wi-Fi access points and UniFi-type equipment, and coordinate with ISPs
• Maintain and administer computers, systems and servers, manage updates and patches, and support cloud storage, data backup and data recovery
• Implement and maintain basic cybersecurity measures including endpoint protection, multi-factor authentication and access controls; monitor and report security incidents and assist with vulnerability checks and security reviews
• Maintain an accurate inventory of IT assets and software licences, track allocation, repair and replacement, conduct periodic physical verification, prepare technical specifications and inspect newly purchased equipment
• Support installation, configuration, maintenance and troubleshooting of CCTV, IP camera, NVR/DVR and access-control systems
• Provide IT orientation and basic training for staff and users, and prepare user guides, FAQs and SOPs
• Coordinate with hardware, software, networking, ISP, CCTV and other vendors, and prepare IT reports for management
• Support new IT equipment, systems and digital infrastructure projects and other IT duties assigned by the supervisor
• Uphold the organisation's safeguarding policies and report safeguarding concerns

Requirements

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering or a related field
• Minimum 1-2 years of hands-on experience in IT support, system administration, network administration or a similar role
• Practical experience in computer hardware, operating systems, networking, troubleshooting and IT infrastructure
• Experience with Google Workspace or similar cloud-based productivity platforms
• Basic to intermediate understanding of IT security and cybersecurity practices
• Good communication, interpersonal, documentation and problem-solving skills
• Ability to work independently and support users with varying levels of technical knowledge
• Advantage: professional certifications such as CCNA, CompTIA Network+, CompTIA Security+ or Microsoft certifications

Benefits

• As per the organisation's policy

Skills

• CCTV
• Cybersecurity
• Google Workspace
• Hardware troubleshooting
• IT asset management
• LAN/Wi-Fi networking
• Microsoft 365
• TCP/IP
• UniFi
• VPN
• Windows support