Assistant Duty Manager

Job description

Divine Mercy Hospital Ltd. is hiring a Assistant Duty Manager (Gazipur (Kaliganj)). Number of vacancies: 1. See the responsibilities and requirements below for what the employer is looking for.

Responsibilities

• Supervise daily hospital operations during assigned duty hours and ensure uninterrupted service delivery.
• Coordinate with doctors, nurses, consultants, reception, billing, emergency, diagnostic, pharmacy, security, housekeeping, and other support departments.
• Monitor patient admission, discharge, transfer, and service coordination processes.
• Address patient and attendants’ complaints promptly and professionally, escalating critical issues to senior management when necessary.
• Ensure compliance with hospital policies, standard operating procedures (SOPs), service protocols, and patient safety standards.
• Coordinate emergency operational requirements and facilitate timely communication among relevant departments.
• Maintain duty reports, incident reports, complaint registers, and operational handover records.
• Monitor cleanliness, hygiene, security, and the overall patient experience in coordination with the responsible departments.
• Identify operational challenges and recommend corrective and preventive actions.
• Ensure proper shift handover and report significant incidents, service disruptions, and unresolved matters to the appropriate authority.
• Help billing officers to manage due bills.
• Perform other administrative and operational duties assigned by hospital management.

Requirements

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)
• 3 to 5 years
• The applicants should have experience in the following business area(s): Hospital, Clinic
• Age 25 to 40 years
• Only Male
• Strong leadership and team management skills.
• Excellent verbal and written communication.
• Effective problem-solving, decision-making, and conflict-resolution abilities.
• Strong patient service orientation and professional conduct.
• Ability to work under pressure and manage multiple operational priorities.
• Good reporting, documentation, and computer skills.
• Flexibility to work in rotational shifts, including nights, weekends, and public holidays, as required.

Benefits

• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2