Senior Executive / Executive - Customer Service

চাকরির বিবরণ

📢 WE ARE HIRING | 4 CAREER OPPORTUNITIES

Papyrus FastQ (BD) Limited

📍 Uttara, Dhaka, Bangladesh

🏭 100% Export-Oriented Apparel Accessories Manufacturer

Are you passionate about sales, marketing, customer relationship management, and business development? Join our growing team and build your career in the global apparel accessories industry.

Papyrus FastQ (BD) Limited is inviting talented, motivated, and career-driven professionals to join our Sales & Marketing and Customer Service Teams.

Candidates with experience in the garment accessories industry, as well as motivated freshers applying for entry level positions, are encouraged to apply.

📌 OPEN POSITIONS : 4 VACANCIES

01 | Senior Executive – Sales & Marketing

Experience: 3–5 years

02 | Executive – Sales & Marketing

Experience: 1–3 years | Motivated Freshers Welcome

03 | Senior Executive – Customer Service

Experience: 3–5 years

04 | Executive – Customer Service

Experience: 1–3 years | Motivated Freshers Welcome

🔹 POSITION WISE REQUIREMENTS

1. Senior Executive : Sales & Marketing

- Strong understanding of garment accessories, buyer management, and business development.

- Experience in buyer acquisition, buying house relationship management, and sales target achievement.

- Excellent skills in pricing, negotiation, order follow up, and sales coordination.

- Proficiency in MS Office; ERP experience is an advantage.

2. Executive : Sales & Marketing

- Good communication skills in English and Bangla.

- Strong interest in sales, marketing, buyer communication, and business development.

- Willingness to learn and grow in a structured sales environment.

- Basic MS Office proficiency.

- Motivated freshers are encouraged to apply.

3. Senior Executive : Customer Service

- Experience in buyer communication, customer relationship management, and order execution follow-up.

- Ability to coordinate with merchandising, production, quality, commercial, and logistics teams.

- Strong problem-solving, complaint-handling, and customer satisfaction management skills.

- Proficiency in MS Office; ERP experience is an advantage.

4. Executive : Customer Service

- Good communication skills in English and Bangla.

- Ability to manage customer inquiries, order follow-ups, and routine buyer correspondence.

- Willingness to learn order processing, production updates, and shipment coordination.

- Basic MS Office proficiency.

- Motivated freshers are welcome.

Educational Qualification : A bachelor's degree in Business Adminstration, Marketing, English, or a related discipline is preferred.

🔹 KEY RESPONSIBILITIES

Sales & Marketing

✔️ Develop new buyers and maintain strong relationships with existing buyers and buying houses.

✔️ Generate business opportunities and contribute to revenue growth and sales targets.

✔️ Handle pricing, quotations, negotiations, and order follow-ups.

✔️ Coordinate with merchandising and production teams to ensure smooth order execution.

✔️ Prepare sales reports, buyer presentations, and commercial documentation.

✔️ Participate in buyer meetings, trade fairs, and business development activities.

Customer Service

✔️ Maintain professional communication and build long-term relationships with local and international buyers.

✔️ Process customer inquiries and follow up on orders, samples, approvals, and specifications.

✔️ Coordinate with merchandising, production, quality control, commercial, and logistics teams.

✔️ Monitor order progress and communicate production updates, delivery schedules, and shipment status.

✔️ Handle customer complaints and coordinate timely, effective solutions.

✔️ Maintain accurate customer correspondence, order status reports, and service-related documentation.

🎯 THE IDEAL CANDIDATE MUST HAVE

✔️ Passion for sales, marketing, customer service, and relationship management.

✔️ Strong communication, coordination, and organizational skills.

✔️ A proactive, professional, and results-oriented mindset.

✔️ Excellent follow-up and problem-solving abilities.

✔️ The ability to work effectively in a fast-paced, export-oriented manufacturing environment.

✔️ Experience or a strong interest in the garment accessories and apparel industry.

✔️ Teamwork, accountability, and a willingness to learn and grow.

Preference will be given to candidates who can join immediately or within a short notice period.

💼 WHAT WE OFFER

✨ Attractive Compensation Package with Performance-Based Rewards

✨ Fully or Partially subsidized lunch or a lunch allowance.

✨ Mobile Bill Allowance

✨ Competitive Eid Festival Bonuses

✨ Travel Facility for Official Visits

✨ Training & Development Opportunities

✨ Annual Company-Sponsored Grand Tour

✨ Modern & Collaborative Work Environment

✨ International Travel Opportunities

✨ Employee Recognition, Rewards & Welfare Programs

✨ Exposure to International Brands & Leading Global Buying Houses

✨ Fast-Tracked Career Growth Opportunities

🏢 ABOUT US

Papyrus FastQ (BD) Limited is a Bangladesh-based, 100% export-oriented manufacturer of apparel accessories, specializing in high-quality tags, labels, and brand identification solutions since 2011.

Operating from a modern 140,000 sq. ft. facility, we serve local and international clients through precision-driven, compliant manufacturing. We are committed to quality, innovation, sustainability, customer satisfaction, and long-term partnerships with brands and buying houses worldwide.

Join our team and build your career with a company connected to the global apparel industry.

📩 HOW TO APPLY

Interested candidates are requested to send their updated CV to:

📧 "mis@fastqbd.com"

Please mention your preferred position in the email subject line:

Senior Executive – Sales & Marketing

Executive – Sales & Marketing

Senior Executive – Customer Service

Executive – Customer Service

⏳ Shortlisting is in progress. Early applications are strongly encouraged!

#Hiring #WeAreHiring #SalesAndMarketing #CustomerService #SalesJobs #MarketingJobs #CustomerServiceJobs #BusinessDevelopment #BuyerManagement #SeniorExecutive #ExecutiveJobs #GarmentAccessories #ApparelIndustry #TextileIndustry #ExportIndustry #ManufacturingJobs #DhakaJobs #UttaraJobs #BangladeshJobs #FreshersWelcome #CareerOpportunity #PapyrusFastQ

দায়িত্ব

• Maintain professional communication and build long-term relationships with local and international buyers
• Process customer inquiries and follow up on orders, samples, approvals, and specifications
• Coordinate with merchandising, production, quality control, commercial, and logistics teams
• Monitor order progress and communicate production updates, delivery schedules, and shipment status
• Handle customer complaints and coordinate timely, effective solutions
• Maintain accurate customer correspondence, order status reports, and service-related documentation

যোগ্যতা

• Senior Executive: experience in buyer communication, customer relationship management, and order execution follow-up
• Senior Executive: ability to coordinate with merchandising, production, quality, commercial, and logistics teams
• Senior Executive: strong problem-solving, complaint-handling, and customer satisfaction management skills
• Executive: good communication skills in English and Bangla; ability to manage customer inquiries and routine buyer correspondence
• Executive: willingness to learn order processing, production updates, and shipment coordination; freshers welcome
• Proficiency in MS Office; ERP experience is an advantage
• Bachelor's degree in Business Administration, Marketing, English, or a related discipline preferred

সুবিধা

• Attractive compensation package with performance-based rewards
• Fully or partially subsidized lunch or lunch allowance
• Mobile bill allowance
• Competitive Eid festival bonuses
• Travel facility for official visits
• Training and development opportunities
• Annual company-sponsored grand tour

দক্ষতা

• Communication
• Customer Service
• MS Office
• Order Follow-up