Operations Control Systems Specialist

চাকরির বিবরণ

Etihad Airways is looking for an experienced Operations Control Systems Specialist in Abu Dhabi to enhance the value, usability and resilience of its Operations Control Systems. You will manage system configurations, support users and work with operational teams, technology stakeholders and external vendors.

দায়িত্ব

• Serve as the primary business SME and operational focal point for Operations Control Systems, system interfaces, and supporting applications.
• Monitor system performance and provide regular reporting on service levels, risks, compliance status, and improvement opportunities to senior operational and technology stakeholders.
• Lead operational support activities, including incident management, root cause investigations, corrective actions, and post-incident reviews.
• Assess, validate, and support system changes, releases, configurations, and operational readiness activities.
• Maintain oversight of system interfaces, data flows, reference data, and downstream operational dependencies.
• Investigate and resolve system, interface, and data discrepancies in collaboration with IT teams, vendors, and business stakeholders.
• Administer user access controls, permissions, and access reviews in line with security and compliance requirements.
• Support audits and compliance activities by providing system evidence, documentation, and remediation actions where required.
• Drive continuous improvement initiatives, automation opportunities, and process optimisation to enhance operational effectiveness and decision-making.
• Evaluate, prioritise, and recommend system enhancements based on operational value, safety, risk, cost, and business impact.

যোগ্যতা

• Strong understanding of airline operational systems, interfaces, and data management.
• Knowledge of industry standards, regulatory requirements, and compliance frameworks.
• Experience with automation tools and process improvement initiatives.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Ability to operate effectively in a fast-paced, operationally critical environment.
• Bachelor's degree in Computer Science, Information Systems, or an equivalent discipline (mandatory).
• Minimum 5 years of experience as a System Administrator or Systems Specialist.
• Proven experience within Airline Operations, with a strong specialization in the Operations Control domain (mandatory).

দক্ষতা

• Access Management
• Airline Operations Systems
• Change Management
• Incident Management
• Process Improvement