IT Engineering Manager — Endpoint, SaaS

চাকরির বিবরণ

talabat is hiring a hands-on IT Engineering Manager to own the Enterprise Applications domain in Dubai: the devices, collaboration tools and identity and access that employees use every day. About 70-80% of the role is technical execution and standard-setting and 20-30% people and delivery leadership.

দায়িত্ব

• Own endpoint fleet strategy across macOS and Windows: MDM (Jamf, Intune, Jump Cloud), security baselines, patching, encryption, inventory and the full device lifecycle
• Administer the core SaaS stack (Google Workspace, Slack, Atlassian and similar): configuration, license management, integrations, cost optimization and vendor licensing negotiations
• Administer SSO, MFA and identity providers (Okta, Entra, Google or similar) and own the Joiner-Mover-Leaver lifecycle with least-privilege access and periodic access reviews
• Automate repetitive work with scripting (Python, Bash, PowerShell) and AI tooling, and lead the team's adoption of these tools
• Own incident response and the on-call rotation for the domain, and drive root-cause resolution rather than recurring workarounds
• Define and track IT service standards, SLAs and operational metrics, and contribute to compliance and audit readiness (SOC 2 / ISO 27001 IT controls)

যোগ্যতা

• 5–7+ years in IT operations, IT engineering, or corporate IT, with hands-on depth across endpoint, SaaS, and identity — including organisations with 5,000+ users.
• Hands-on expertise with MDM (Jamf / Intune / jumpcloud), identity providers (Okta / Entra), and SaaS administration (Google Workspace, Slack, Atlassian).
• Demonstrated scripting and automation ability, and daily use of AI tooling in real work — with concrete examples of what you have built or adopted.
• Proven expertise in business process analysis, requirements gathering, solution design, and vendor management — including cost-effective licensing negotiation.
• A track record of leading or mentoring a small team and raising its operating standard. People-leadership appetite is required; formal management experience is welcome.
• Strong project management skills, with a track record of delivering complex projects on time and within budget across multiple concurrent workstreams.
• Proven ability to operate autonomously with limited managerial oversight — self-directed on priorities, delivery, and standard-setting.
• A track record of defining and defending clear domain ownership while collaborating openly with adjacent teams.

দক্ষতা

• Automation
• Endpoint Management
• Identity and Access
• MDM
• SaaS Administration