Learning and Quality Manager

চাকরির বিবরণ

The Ritz-Carlton, Doha is a 5-star resort on the shores of the Arabian Gulf with 374 rooms and suites, award-winning restaurants, a full spa and fitness centre, a private beach and a Club Lounge. The Learning and Quality Manager implements quality assurance processes and verifies that training and development activities are strategically linked to the company's mission, vision and brand standards and target customer needs. The position verifies employee satisfaction, focuses on continuous improvement at the property level and champions the Quality function.

দায়িত্ব

• Attend daily executive committee meetings to give real-time updates on hotel performance and guest incidents
• Present weekly analysis of defect trends and guest feedback with recommendations on focus areas
• Coordinate a weekly quality meeting covering guestVoice, top incidents and business standard audits
• Record, track and communicate the progress of quality activities to managers, associates and the corporate office
• Facilitate problem-solving meetings and process improvement teams
• Conduct a monthly audit to verify compliance with company and brand standards
• Partner with Learning & Development to train executive committee members and managers
• Develop specific training designed to improve service performance and identify performance gaps with managers
• Partner with HR on the hotel recognition program for associates
• Support operational leaders in handling guest feedback and complaints on platforms such as social media and TripAdvisor

যোগ্যতা

• 2-year degree in Business Administration, Hotel and Restaurant Management or a related major, with 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations or a related area
• OR a 4-year bachelor's degree in a related major with 2 years of experience in the same areas
• Experience and/or knowledge of the hotel business
• Ability to understand quality management practices and teach them to others
• Ability to understand data collection methods
• Knowledge of budget preparation and the control of costs
• Working knowledge of statistical measurement tools
• Effective presentation skills, detail orientation and analytical ability
• Desirable: operations background, guest relations training, database and spreadsheet experience, Six Sigma or TQM training

সুবিধা

• Accommodation, flight tickets, transportation and meals as part of a competitive package
• Exclusive training and leadership development programs
• Recognition and rewards for exceptional service
• Preferential Marriott member rates at hotels globally
• Dining and wellness discounts for you and your family
• Medical insurance coverage

দক্ষতা

• Data Analysis
• Guest Relations
• Presentation
• Quality Management
• Training