Guest Relation Officer
- কোম্পানি
- Radisson Hotel Group
- এলাকা
- Doha
- চাকরির ধরন
- Full Time
- বেতন
- আলোচনাসাপেক্ষ
- আবেদনের শেষ তারিখ
- 2026-12-18
চাকরির বিবরণ
Responsibilities:
- Plan and coordinate the provision of friendly, efficient, and personalized services to guests.
- Assist with guest check-ins and check-outs as required.
- Anticipate guest needs, handle enquiries, and resolve guest concerns professionally.
- Welcome and escort guests to various locations within the hotel.
- Maintain excellent knowledge of hotel facilities, products, and services.
- Provide information and promote hotel services, facilities, and special events.
- Maintain comprehensive product and service knowledge to explain and promote hotel offerings.
- Stay informed about hotel programs and events to recognize and respond to guest needs.
- Create a positive hotel image through every interaction with internal and external guests.
- Build and maintain positive relationships with guests and colleagues to anticipate and exceed expectations.
- Support all departments in delivering exceptional guest service.
- Communicate guest feedback to the Front Office Manager for appropriate action.
- Report operational issues to Management with recommendations for resolution.
- Adhere to Front Office policies, procedures, and hotel standards.
- Follow the Hotel Handbook and all general policies and procedures.
- Ensure compliance with Radisson Hotel Group brand standards.
- Demonstrate a strong “Yes I Can!” attitude.
- Adhere to Radisson Hotel Group’s Responsible Business ethics.
Requirements:
- Previous experience in Guest Relations or Front Office in a 5-star hotel is preferred.
- Excellent communication and interpersonal skills.
- Native Arabic speaker with excellent English communication skills.
- Professional, polished, and confident personality with excellent grooming standards.
- Strong knowledge of luxury guest service standards and hotel operations.
- Ability to handle VIP guests, special requests, and guest complaints professionally.
- Excellent knowledge of hotel facilities, outlets, promotions, and local attractions.
- Strong organizational, problem-solving, and time-management skills.
- Ability to work effectively in a fast-paced, multicultural hotel environment.
- Demonstrates a genuine passion for hospitality and a strong “Yes I Can!” attitude.
দায়িত্ব
- Plan and coordinate the provision of friendly, efficient, and personalized services to guests.
- Assist with guest check-ins and check-outs as required.
- Anticipate guest needs, handle enquiries, and resolve guest concerns professionally.
- Welcome and escort guests to various locations within the hotel.
- Maintain excellent knowledge of hotel facilities, products, and services.
- Provide information and promote hotel services, facilities, and special events.
- Maintain comprehensive product and service knowledge to explain and promote hotel offerings.
- Stay informed about hotel programs and events to recognize and respond to guest needs.
- Create a positive hotel image through every interaction with internal and external guests.
- Build and maintain positive relationships with guests and colleagues to anticipate and exceed expectations.
- Support all departments in delivering exceptional guest service.
- Communicate guest feedback to the Front Office Manager for appropriate action.
- Report operational issues to Management with recommendations for resolution.
- Adhere to Front Office policies, procedures, and hotel standards.
- Follow the Hotel Handbook and all general policies and procedures.
- Ensure compliance with Radisson Hotel Group brand standards.
- Demonstrate a strong “Yes I Can!” attitude.
- Adhere to Radisson Hotel Group’s Responsible Business ethics.
যোগ্যতা
- Previous experience in Guest Relations or Front Office in a 5-star hotel is preferred.
- Excellent communication and interpersonal skills.
- Native Arabic speaker with excellent English communication skills.
- Professional, polished, and confident personality with excellent grooming standards.
- Strong knowledge of luxury guest service standards and hotel operations.
- Ability to handle VIP guests, special requests, and guest complaints professionally.
- Excellent knowledge of hotel facilities, outlets, promotions, and local attractions.
- Strong organizational, problem-solving, and time-management skills.
- Ability to work effectively in a fast-paced, multicultural hotel environment.
- Demonstrates a genuine passion for hospitality and a strong “Yes I Can!” attitude.