Assistant Reservations Manager

চাকরির বিবরণ

The Assistant Reservations Manager directly oversees day-to-day reservation operations while serving as the primary operational extension of the Director of Revenue Management. In this dual-focused role, you will lead the reservation agents, manage day-to-day inventory and booking flows, and directly execute the strategic yield decisions, pricing tactics, and distribution controls set by the Director of Revenue Management. Opera Cloud knowledge is essential.

দায়িত্ব

• Serve as the operational head of the reservations department, managing daily workflows, shift handovers, and agent schedules.
• Supervise, coach, and train reservation agents on booking procedures, phone etiquette, and strategic upselling tactics.
• Act as the direct liaison for escalated guest inquiries, complex bookings, VIP reservations, and group rooming lists.
• Maintain high standards of data entry accuracy across all reservations to ensure clean revenue tracking and reporting.2. Direct Revenue Strategy Execution
• Work directly with the Director of Revenue Management to implement daily rate changes, yield strategies, and stay controls (MinLOS, CTA/CTD) across the PMS, CRS, and OTAs.
• Monitor daily inventory, room availability, and overbooking thresholds to optimize occupancy and prevent revenue spoilage.
• Conduct regular rate parity checks across OTAs and metasearch channels, taking immediate action to address and resolve pricing discrepancies.
• Manage group blocks, cut-off dates, deposit tracking, and billing details in close coordination with Sales and Revenue Management.

যোগ্যতা

• Opera Cloud experience is essential
• Diploma or Bachelor's degree in Hospitality Management, Business, or a related field
• 3+ years in hotel reservations or front desk, including at least 1-2 years in a supervisory or senior capacity
• Property Management Systems (e.g., Opera PMS, Cloudbeds, Mews)
• Central Reservation Systems (CRS) and Channel Managers (e.g., SiteMinder, RateGain)
• OTA extranets (Expedia Partner Central, Booking.com Partner Hub) and GDS processes
• Intermediate-to-advanced Microsoft Excel / Google Sheets for reporting

দক্ষতা

• Channel Managers
• MS Excel
• Opera Cloud
• Reservations
• Revenue Management