Customer Support Specialist (Urdu & English)

চাকরির বিবরণ

inDrive, the global ride-hailing and mobility platform, is hiring a Customer Support Specialist for its Global Customer Support department (Customer Support APAC team) in Dhaka. The role is full-time and on-site.

The specialist handles customers over phone, email and chat, resolves their issues quickly, processes returns, exchanges and complaints, keeps a record of every interaction in the CRM, and passes customer feedback to the relevant teams. Excellent spoken and written Urdu and English are required. Apply through inDrive's own careers portal (Pinpoint).

দায়িত্ব

• Respond to phone calls, emails and chat messages
• Resolve customer issues quickly and efficiently
• Process returns, exchanges and customer complaints
• Keep records of each interaction with customers
• Update customer information in the CRM system
• Collect and forward customer feedback to relevant departments
• Inform customers about the status of their inquiries

যোগ্যতা

• Excellent oral and written communication skills in both Urdu and English
• Ability to conduct dialogue politely and professionally
• Ability to work with large volumes of information
• Attention to detail and accuracy in documentation
• Proficiency in PC and basic office programs
• Skills in working with CRM systems and other specialized software

দক্ষতা

• CRM
• Customer Support
• English
• MS Office
• Urdu