Customer Success Specialist

চাকরির বিবরণ

Quantigo AI delivers annotated data at scale for AI companies. It is hiring a Customer Success Specialist to manage client accounts post-sale, focusing on onboarding, day-to-day relationship management and successful project execution. You will be the main point of contact for your clients, coordinating with internal teams, resolving issues and keeping projects on track. The role suits someone with 2-3 years in customer success, account management or client-facing roles who wants to own accounts and grow into more senior responsibilities. The position is full-time and permanent, hybrid (office 11:00 am to 3:00 pm and work from home 10:00 pm to 2:00 am GMT+6, Monday to Friday).

দায়িত্ব

• Welcome new clients and lead onboarding, including kickoff calls, documentation and project setup
• Serve as the primary point of contact for clients and resolve day-to-day issues, escalating complex concerns when needed
• Coordinate with project managers and other internal teams to ensure timely, high-quality delivery
• Monitor deliverable timelines and raise risks or delays to leadership
• Track client satisfaction, usage and engagement and share client feedback to improve services
• Prepare renewal communications and support upselling opportunities
• Coordinate invoicing details with internal teams, share them with clients and follow up on outstanding payments
• Maintain accurate client records in the CRM and contribute to monthly and quarterly reporting

যোগ্যতা

• 2-3 years of experience in customer success, account management, sales support or operations support in a customer-facing role
• Clear, professional verbal and written communication skills
• Working knowledge of CRMs (for example HubSpot, Zoho), Google Workspace and project tracking tools such as ClickUp or Trello
• Highly organised, able to manage tasks across multiple clients and internal teams
• Exposure to AI/ML, data labeling or B2B services is a plus but not required

সুবিধা

• Competitive salary and festival bonuses
• Education and training assistance stipends
• Flexible hybrid work (remote/office)
• Clear growth opportunities

দক্ষতা

• Account Management
• Client Onboarding
• CRM
• Customer Success
• Reporting